Course Modules and Content

Preview the topics that you will learn about in this course

  • 1

    Welcome to the BUILD Conversations Programme (11 min)

    • Welcome

    • Why These Conversations Matter

    • What You will Learn

    • Your Goals

  • 2

    Module 1: The Mindset (15 min)

    • In this Module

    • Principles of BUILD Conversations

    • Case Study - Get in the Game

    • Case Study - Reflection Exercise

    • Self-Reflection on Module 1

    • Module 1 Summary

  • 3

    Module 2: The Toolset (22 min)

    • In this Module

    • BUILD Conversations Structure Overview

    • BUILD Behaviours - "B" Step: Start Strongly

    • BUILD Behaviours - "U" Step: Understand Current Performance

    • Quick Progress Check

    • BUILD Behaviours - "I" Step: Developing the Performer

    • BUILD Behaviours - "L" Step: Finish With Clarity

    • BUILD Behaviours - "D" Step - Did you make a difference

    • Self-Reflection on Module 2

    • Module 2 - Summary

  • 4

    Module 3: The Skillset Part 1 (25 min)

    • In This Module

    • SKILLSET: Ask and Tell Styles

    • SKILLSET: Using Questions

    • SKILLSET: Questions for your BUILD Conversations

    • SKILLSET: Listening on the right level

    • SKILLSET: Giving Feedback

    • Module 3 Recap Quiz

    • Module 3 - Summary

    • Self-Reflection on Module 3

  • 5

    Module 4: The Skillset Part 2 (15 min)

    • In This Module

    • SKILLSET: Focus on the Human Being - How are your Remote Workers

    • SKILLSET: Focus on the Human Being - What's driving their Results?

    • Recap Question

    • SKILLSET: Impact Questions

    • Self-Reflection on Module 4

  • 6

    Module 5: Let's Do It (Recaps 5 min)

    • Module 5 - Time to Start Your BUILD Conversations

    • Recap on the BUILD Conversations Structure Overview

    • Recap on starting your conversations strongly

    • Recap on connecting Activities and Behaviours to Results

    • Recap on how to prioritise and build on development areas

    • Recap on using EEC structure to give Feedback

    • Deeper Dive - Some reference material

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