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1
Welcome to the BUILD Conversations Programme (11 min)
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Welcome
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Why These Conversations Matter
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What You will Learn
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Your Goals
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2
Module 1: The Mindset (15 min)
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In this Module
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Principles of BUILD Conversations
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Case Study - Get in the Game
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Case Study - Reflection Exercise
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Self-Reflection on Module 1
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Module 1 Summary
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3
Module 2: The Toolset (22 min)
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In this Module
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BUILD Conversations Structure Overview
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BUILD Behaviours - "B" Step: Start Strongly
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BUILD Behaviours - "U" Step: Understand Current Performance
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BUILD Behaviours - "I" Step: Developing the Performer
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BUILD Behaviours - "L" Step: Finish With Clarity
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BUILD Behaviours - "D" Step - Did you make a difference
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Self-Reflection on Module 2
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Module 2 - Summary
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4
Module 3: The Skillset Part 1 (25 min)
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In This Module
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SKILLSET: Ask and Tell Styles
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SKILLSET: Using Questions
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SKILLSET: Questions for your BUILD Conversations
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SKILLSET: Listening - Your Listening Test!
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SKILLSET: Listening on the right level
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SKILLSET: Giving Feedback
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Module 3 Recap Quiz
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Module 3 - Summary
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Self-Reflection on Module 3
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5
Module 4: The Skillset Part 2 (15 min)
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In This Module
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SKILLSET: Focus on the Human Being - How are your Remote Workers
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SKILLSET: Focus on the Human Being - What's driving their Results?
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SKILLSET: Recap Question
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SKILLSET: Impact Questions
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Self-Reflection on Module 4
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6
Module 5: Let's Do It (5 min)
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Module 5 - Time to Start Your BUILD Conversations
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Recap on the BUILD Conversations Structure Overview
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Recap on starting your conversations strongly
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Recap on connecting Activities and Behaviours to Results
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Recap on how to prioritise and build on development areas
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Recap on using EEC structure to give Feedback
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Deeper Dive - Some reference material
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BUILD Conversations Complete Online Course
Course Modules and Content - Preview the topics that you will learn about in this course